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User empathy map
- New map
- Start from template
- Share
- Duplicate Map
- Export map
Basic card
A card is the basic unit. It can represent anything -- a person, place, object, or any idea at all
List card
A card with some items in a list
Region
Use regions to identify sections of the canvas
Relationship
Drag the endpoints of the relationship tool to attach it to two cards and relate them
Perspectives
Filter and describe cards from unique points-of-view
Attributes
Categorize and filter cards in this map by metadata
Waypoints
Present your ideas in a walk-through of your map
Explain
Add a note about from the perspective of
What do they need to do or accomplish?
Who are we empathizing with?
What do they think and feel?
What do they hear and from who?
What do they do (where, when, and why)?
Pains (frustrations and obstacles):
What do they say and to who?
Gains (goals, needs, and measure of success):
Position and resize the waypoint to include the content you want to present.